Privacy Policy
Effective date: 1 September 2026
INTRODUCTION
This document sets out the privacy policy of Soulspace Holdings Pty Ltd ABN 53 693 896 785 trading as ‘Her Soul Knows’ (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where applicable, we also handle personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (UK).
In this Privacy Policy, ‘Online Course’ means our online educational program, The Sacred Return, including the course content, materials and related services made available through our website and third-party platforms such as Kajabi.
This Privacy Policy explains how and why we collect, use, disclose and store your personal information, the rights that may be available to you and how you can contact us about our privacy practices.
We collect, use and disclose personal information as described in this Privacy Policy. Where your consent is required for a particular collection, use or disclosure, we will seek that consent at the relevant time.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
your name;
your email address and other contact details;
social media profile information and information you provide when communicating with us through social media;
information you provide when enrolling in our Online Course, joining a waitlist, accessing a free resource or completing an online form;
payment and transaction information provided when purchasing our products or services;
information about your business or personal circumstances;
information in connection with client surveys, questionnaires and promotions;
your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
information about third parties; and
any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information either directly from you, or from third parties, including where you:
visit or contact us through our website;
enrol in or access our Online Course;
sign up to a waitlist, free resource, mailing list or other online form;
communicate with us via email, telephone or social media, including through automated messaging services;
interact with our website, social applications, services, content and advertising; and
invest in our business or enquire as to a potential purchase in our business.
We may also collect information when you use or access our website or social media pages through cookies, tracking pixels and similar technologies, including the Meta Pixel, which may collect information about your website activity and interactions with our advertising. Further information about our use of these technologies is set out in our Cookie Policy.
USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
to provide, operate and administer our Online Course, website, products and services;
to provide free resources, manage waitlists and respond to enquiries;
for record keeping and administrative purposes;
to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
to improve and optimise our service offering and customer experience;
to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
to consider an application of employment from you.
We may disclose personal information to third parties that assist us to operate our business and provide our products and services, including our website and course hosting providers, payment processors, email marketing providers, advertising and analytics providers and social media automation providers. These providers currently include Kajabi, Stripe and Meta.
Some of the third-party service providers we use may store, process or access personal information outside Australia. Where required by applicable Australian privacy law, we will take reasonable steps in relation to any overseas disclosure of personal information.
LAWFUL BASES FOR PROCESSING
Where the GDPR or UK GDPR applies to our processing of your personal data, we will only process your personal data where we have a lawful basis to do so. Depending on the circumstances, this may include where:
the processing is necessary to perform a contract with you or to take steps at your request before entering into a contract;
you have given us your consent;
the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and interests; or
the processing is necessary for us to comply with a legal obligation.
MARKETING
We may at times send you marketing communications which will be done in accordance with the Spam Act 2003 (Cth) (Spam Act).
If we do, we may use email, SMS, social media, phone or mail to send you direct marketing communications.
Where consent is needed, we will ask you for your consent before sending you marketing communications, except where you:
have explicitly opted-in to receiving email marketing from us in the past; or
were given the option to opt-out of email marketing when you initially signed up for one of our platforms and you did not do so.
You can, at any time, opt out of receiving marketing materials from us by using the opt-out facility provided (e.g., an unsubscribe link on emails we send you) or by contacting us via the details provided at the end of this privacy policy. We will implement such a request as soon as possible, however, cannot guarantee that such a response will be immediate.
SECURITY
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
LINKS
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
YOUR RIGHTS
Where the GDPR or UK GDPR applies to our processing of your personal data, you have various rights with respect to that personal data, including:
Access: You have the right to obtain access to your information (if we’re processing it) and certain other information (similar to that provided in this privacy notice). This is so that you’re aware and can check that we’re using your information in accordance with data protection law.
Be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this privacy policy.
Rectification: We aim to keep your personal data accurate, current, and complete. We encourage you to contact us using our contact form to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.
Objecting: You also have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing.
Restricting: You have the right to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.
Erasure: You have the right to ask us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected, or when, among other things, your personal data have been unlawfully processed.
Portability: You have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format.
Complaints: If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office.
Withdraw consent: If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time. This includes your right to withdraw consent to us using your personal data for marketing purposes.
You may, at any time, exercise any of the above rights, by contacting our email address provided below.
HOW LONG WE KEEP DATA
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will securely destroy your personal data in accordance with applicable laws and regulations.
If you would like further information about our specific retention periods for your personal data, please contact us using our email address provided below.
OVERSEAS TRANSFERS (UK AND OTHER JURISDICTIONS)
To provide our services, we may transfer personal information to countries outside the country or region in which you are located, including outside Australia, the United Kingdom or the European Economic Area (EEA), as applicable.
Where required by applicable privacy or data protection laws, we will take reasonable steps and implement appropriate safeguards in relation to overseas transfers of personal information.
REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
COMPLAINTS
If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.
If you are not satisfied with our response, you may also have the right to lodge a complaint with the relevant privacy or data protection regulator. In Australia, this is the Office of the Australian Information Commissioner (OAIC). Where the UK GDPR applies, you may complain to the UK Information Commissioner’s Office (ICO). Where the GDPR applies, you may have the right to complain to the relevant National Data Protection Authority in the European Union.
CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Name: Amanda Petersen
Email: [email protected]
Our privacy policy was last updated on 11 September 2026.
